Changelog
Follow up on the latest improvements and updates.
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Editors can now initiate cancellation requests!
A few weeks ago, we introduced a way for customers to initiate a cancellation request on orders instead of disputing the order, when applicable.
Now, editors can initiate a cancellation request as well. This process is ideal for when:
- The wrong service was ordered.
- The wrong quantity was ordered.
- The editor cannot access the assets to be edited.
Editor's can learn more about this process here.
We've also resolved a few bugs impacting some users as well as some additional improvements:
- The log-in modal was closing out for some users.
- Supporting the download of 4k videos.
- Clarifying reminders and messaging about ordering AI HDR editing of JPG files.
- Supporting larger file sizes and quantities for AI HDR.
- Improved previews of source files.
Stay tuned as we continue to make Pixlmob even better for photographers and editors!
We're thrilled to see so many of you are utilizing the new AI HDR editing available through Pixlmob and we're thankful for the feedback we've received so far! We're just getting started and are working to add more features, add-ons, and options very soon.
This week, we released 2 improvements to the AI HDR service:
Clarifying messaging about JPGs:
For the best results with auto-bracketing, make sure your photos keep the original capture time metadata. Always upload files straight from the camera (RAW or in-camera JPEGs). If you export or re-save through editing software, the timestamps may be lost or changed, making it harder to match up the exposures within a bracket.
Additional file types display in preview:
We've expanded the file types supported and these images will now be displayed in the preview window of the source files within the project.
Please continue to share your feedback about AI HDR with us here. We're excited to continue to develop this service and bring more features in the coming weeks!
This release is one of our biggest yet — bringing new tools, new visibility, and more ways to scale your business as a property media professional.
AI HDR Editing on Pixlmob
You can now order
AI HDR editing
directly on Pixlmob!- Upload brackets, single exposures, or aerials, and let AI create clean, MLS-ready images.
- Multiple AI models available, including Omni & AutoHDR with more coming soon — each with their own style and strengths.
- Average turnaround time: 1–2 hours.
- Only $0.75/per-imagefor all AI HDR models +BIG discountsfor PropMedia Pro Members.
PropMedia Directory
PropMedia.com is now live!
- A public directory built for property media professionals.
- Photographers and media companies can create or claim their business profile, showcase their work, and define service areas.
- Realtors, brokers, and teams can search for local media pros and connect directly.
- Your existing Pixlmob credentials get you immediate access to PropMedia.com -- just log in!
PropMedia Pro Membership
We’ve launched the
PropMedia Pro Membership
— the best way to grow your business faster:- Discounted AI HDR editingon Pixlmob (save \$0.20 per image).
- Priority Search Placementwith 3 pins to highlight your favorite work areas.
- A Pro Badge+expanded profile cardwith portfolio images.
- A custom PropMedia URLfor your business.
Limited time offer: $249/year
PropMedia Podcast
Introducing the
PropMedia Podcast
🎙️We’re bringing you stories, insights, and conversations designed to help property media professionals build smarter, stronger businesses. Available tomorrow everywhere you listen to podcasts.
Order Messaging Updates
To keep communication clean and focused, messaging is now turned off once an order is closed. This applies when an order’s status is Completed, Cancelled, Declined, or Resolved.
Our Terms of Service have been updated to reflect these new features and services.
Thanks for continuing to share your feedback — it’s helping us build the best tools for property media professionals everywhere. 🙌
We're releasing 3 new features today as well as a few minor improvements:
Cancelling Orders:
To date, the only way to cancel a project has been to dispute the order so our internal team could process the cancellation request.
Beginning today, customers now have the option to initiate a cancellation request to cancel a service within a project.
- The customer can initiate a cancellation request on an order and select from several possible reasons, such as Order is no longer needed, Ordered incorrectly, etc.
- The editor will be notified of this request and can choose to either accept it or decline it.
- If the cancellation is accepted, the order is immediately refunded to the customer's Pixlmob Balance. If the cancellation is denied, the editor is expected to continue working on the order.
We're confident this new feature will help to simplify issues with orders that cannot be completed and expedite applicable refunds to customers. Customers can learn more about this cancellation process here. Editors can explore how this will impact them by reading more here.
Quick List of Recent Projects Together
When a customer views the profile of an editor he has used before, he will now see a short list of recent projects they've done together. This helpful reference will assist customers in being able to easily recall his experience with that editor and access previous projects this editor has done to make it simpler to duplicate a project, create a template from an existing project, or to add a new service to a past project.
Music for Video Projects
Pixlmob's policy regarding music used in video projects ordered on the platform has always been that the customer should provide the music and should not rely on the editor to provide the music. We've added new reminders of this policy within the order form as well as within the checklist the editor sees when he receives an order. You can learn more about our music policy here.
Helpful Improvements for Editors
We're updating 2 features to make working on Pixlmob easier for editors:
- Editors can now easily rearrange the images in their portfolios by dragging and dropping the images into the new order they'd like them to appear on their profiles. This can be done from the portfolio tab of the editor's account.
- We utilize Stripe to process all payments across the platform and, depending on the country where the editor lives and the volume of revenue he receives, Stripe has varying requirements to satisfy the legal records necessary to continue to facilitate payouts to editors' accounts. Stripe controls what these requirements are and when they will be required. To make it easier and simpler for editors to know when something is required of them, we've moved this notification and will now display it by the editor's available balance.
Clarification on AI Clips projects
We utilize proprietary and 3rd party tools to generate AI Clips from edited images, which cannot be customized at this time. To eliminate confusion around how this service works, we've removed the instructions field from the order form.
We've also clarified the activity feed within the project: once the AI Clips are delivered, the customer can choose to either dispute the order because 1 or more clips are unusable or the customer can accept the order. Since these cannot be customized, we cannot accommodate revisions at this time. If the customer neither disputes the order nor accepts it within 3 days, the order is automatically accepted and the activity feed of the project is updated to reflect this.
We have several exciting new developments coming your way 1 week from today so stay tuned for more game-changing features from Pixlmob!
We've made a few new changes to the platform!
Displaying a New Reminder:
When an editor delivers finished work and a customer chooses to accept the project, we've added a reminder about what it means to accept the edits. Customers can also easily choose to hide this reminder on future projects. Learn more about accepting edits here.
Displaying Editors on the Marketplace:
The service pages on the marketplace as well as filtered results will display editors who are currently Auto-Accepting orders or who are On Hold. Editors who are Not Accepting will still be displayed in search results as well as in your favorites and rosters. Learn more about editors' availability statuses here.
Displaying Customer Names:
When an editor receives an order from a customer, the editor only sees the customer's first name. Additionally, any reviews left by customers on the platform will only display the customer's first name. (Prior to this update, we displayed the name of the customer's business or company as well as the customer's first name.) Learn more about displaying customers' names here.
🎉 Win $300 in Pixlmob Credit! 💸
We’re launching a new promotion to celebrate you! All you have to do is:
- 👉 Fill out your entire profile questionnaire — now available in the Profile tab of your Pixlmob account.
- 📆 Submit by: 11:59pm EST on June 22, 2025
- 🏆 Winner announced: By 5pm EST on June 23, 2025
It’s that easy. Just complete your profile and you're in the running. Good luck! 🍀
You can read the full terms and conditions for this promotion here.
Revisions:
- The turnaround time for revisions is the same as the turnaround time set by the vendor for the service, so if the editor's turnaround time for Virtual Staging is 24 hours, his turnaround time for revisions is also 24 hours.
- When a customer submits revision tickets on a project, the deadline for the project will be reset based on the editor's turnaround time.
- When an editor delivers revisions on a project and resolves the revision tickets, a customer has 3 days to accept those revisions, request additional revisions, or dispute the project.
- After 3 days, the project will automatically be marked as completed and the customer will not be able to request additional revisions, dispute an order, or receive a refund.
AI Clips Service Page:
- To make it easier and faster for customers to order AI Clips, we've added a new service page, similar to a vendor's profile.
- This service page includes a quick link to access the order form, a portfolio of AI Clips examples, and a brief overview of what is included with AI Clips as well as ideas for how this powerful new service can be used.
Account creation process:
New customers can now create a Pixlmob account from several locations within the platform, including:
- When adding an editor to favorites.
- When starting an order from an editor's profile.
- When exploring the marketplace.
- When visiting the log-in page.
Email verification:
- New users will need to verify their email address (by clicking a link that is emailed to them) when creating their account.
- The verification link will expire and a new link can be requested from the user's profile page on Pixlmob.
- Users will not be able to order projects or access their dashboard until their email is verified.
- Existing users do not currently need to verify their email addresses to continue using Pixlmob.
Additionally, we've implemented the following for new accounts:
- New customers can create their Pixlmob account by entering only their first name, last name, email address and password (or by using their Google account).
- Helpful tips will inform visitors on the site that certain actions, like placing an order or favoriting an editor, require a Pixlmob account and will prompt visitors to create an account.
- A progress bar will show new and existing users the remaining fields of their profile to be completed.
Downloading delivered files:
- We've added a shortcut for customers to download their delivered files.
- Customers can still access the menu and click "Get my files" to sync, re-sync, or download delivered files, and can also download from the shortcut.
- As a reminder, customers do not have to approve or accept a delivered project in order to download the delivered files.
Displaying customer's names:
- To date, when viewing an order, a vendor has only been able to see the 1st word of the customer's business name entered when the account was created. This lack of clarity often made it difficult for vendors to know how to best address a customer.
- Going forward, vendors will now see the customer's first name that is entered when the customer creates his account.
- To transition this change for our vendors and to help them easily associate their repeat customers with their correct names, we will temporarily display both the first name and the 1st word of the business name.
- For example, a photographer named Brad from North 7th has a Pixlmob account. Prior to today, when Brad placed an editing order, the editor would only see "North" listed as the customer's name. Beginning today, editors will now see this same customer listed as "Brad (formerly North)."
- This change will be reflected in all new orders, emails, notifications, messages, revision tickets, and projects going forward.
- Learn more about this change here.
Now, when ordering a project on Pixlmob, customers will have new options for the source files within the order form! Currently, these new options are only available for Image Specialty Services and for Floor Plans and we hope to soon add these options to Image Enhancement and Video Services.
Option 1: Link
Customers can use Pixlmob Hosting + our integrations (currently with Drive and Dropbox) or can paste a link for the source files the editor is going to edit. These options aren't new; they're simply listed on a new tab within the order form.
Option 2: Upload
Customers can choose to upload files directly within the order form. Vendors will download files directly from Pixlmob to be edited.
Option 3: Choose from Project
When adding a service to a project, customers can choose to select recently delivered files from that project as the source for the next service. For example, if your project for Blended Brackets (HDR) has been delivered and you need to order Virtual Staging now for that same project, you can add a service to the project and select from the delivered Blended Brackets (HDR) to send those files to be virtually staged. Similarly, ordering a completed video from AI Clips is now significantly easier and faster!
For Vendors:
When a customer has chosen to upload files within the order form OR when the customer has chosen files from the project for you to edit in the order, you'll now see an option to download the source files.
None of the above changes impact how the files are delivered; however, Choosing from Project will only be an option when the customer has used Pixlmob Hosting for a previous service within the project.
We've released several changes to improve users' workflows on the platform:
Pixlmob Hosting:
- Customers can revert back and forth between Pixlmob Hosting and the previous delivery method from the menu within an order as needed.
- Vendors can no longer revert to the old file delivery system when the customer has enabled Pixlmob Hosting.
Downloading Files:
- When the customer downloads multiple videos from a project, they'll now be downloaded all together from the server as a zip folder and will match the original names as displayed within the video viewer in Pixlmob.
- Files uploaded by vendors that failed to upload completely will no longer prevent syncing or downloading of the remaining (fully uploaded) files.
Other Updates:
- We resolved a bug preventing the sorting of 1- and 2-star reviews on vendors' profiles.
- Once a project has been approved (the status will be Completed), customers can no longer create new revision tickets. All user types can still view historical revision tickets. Users can also still exchange messages within a completed order, although the vendor is not required to complete any additional revisions or changes to that order.
Vendors who have enabled ASAP editing will now receive an audible out-of-browser notification when a new ASAP order is received. The notification sound will continue to play until dismissed or the order expires (which occurs after 5 minutes if the vendor has not accepted or declined the order).
Minor Changes and Improvements:
- Vendor's prices for Add-ons are now visible in a tool tip on the vendor's profile.
- We've added 2 new dispute reasons unique to AI Clips so our team can better assist customers in troubleshooting these orders.
- A zip folder will always be created when downloading multiple video files from Pixlmob.
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