Changelog
Follow up on the latest improvements and updates.
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Now, when ordering a project on Pixlmob, customers will have new options for the source files within the order form! Currently, these new options are only available for Image Specialty Services and for Floor Plans and we hope to soon add these options to Image Enhancement and Video Services.
Option 1: Link
Customers can use Pixlmob Hosting + our integrations (currently with Drive and Dropbox) or can paste a link for the source files the editor is going to edit. These options aren't new; they're simply listed on a new tab within the order form.
Option 2: Upload
Customers can choose to upload files directly within the order form. Vendors will download files directly from Pixlmob to be edited.
Option 3: Choose from Project
When adding a service to a project, customers can choose to select recently delivered files from that project as the source for the next service. For example, if your project for Blended Brackets (HDR) has been delivered and you need to order Virtual Staging now for that same project, you can add a service to the project and select from the delivered Blended Brackets (HDR) to send those files to be virtually staged. Similarly, ordering a completed video from AI Clips is now significantly easier and faster!
For Vendors:
When a customer has chosen to upload files within the order form OR when the customer has chosen files from the project for you to edit in the order, you'll now see an option to download the source files.
None of the above changes impact how the files are delivered; however, Choosing from Project will only be an option when the customer has used Pixlmob Hosting for a previous service within the project.
We've released several changes to improve users' workflows on the platform:
Pixlmob Hosting:
- Customers can revert back and forth between Pixlmob Hosting and the previous delivery method from the menu within an order as needed.
- Vendors can no longer revert to the old file delivery system when the customer has enabled Pixlmob Hosting.
Downloading Files:
- When the customer downloads multiple videos from a project, they'll now be downloaded all together from the server as a zip folder and will match the original names as displayed within the video viewer in Pixlmob.
- Files uploaded by vendors that failed to upload completely will no longer prevent syncing or downloading of the remaining (fully uploaded) files.
Other Updates:
- We resolved a bug preventing the sorting of 1- and 2-star reviews on vendors' profiles.
- Once a project has been approved (the status will be Completed), customers can no longer create new revision tickets. All user types can still view historical revision tickets. Users can also still exchange messages within a completed order, although the vendor is not required to complete any additional revisions or changes to that order.
Vendors who have enabled ASAP editing will now receive an audible out-of-browser notification when a new ASAP order is received. The notification sound will continue to play until dismissed or the order expires (which occurs after 5 minutes if the vendor has not accepted or declined the order).
Minor Changes and Improvements:
- Vendor's prices for Add-ons are now visible in a tool tip on the vendor's profile.
- We've added 2 new dispute reasons unique to AI Clips so our team can better assist customers in troubleshooting these orders.
- A zip folder will always be created when downloading multiple video files from Pixlmob.
New vendor data:
Vendor's profiles now display 2 new data points to help customers select a vendor: - Member Since:This shows the date the vendor joined Pixlmob so customers can easily see how long a vendor has been in business in this marketplace.
- Number of Completed Orders:We are now displaying the total number of orders the vendor has delivered that have been approved and accepted by customers (which will have the status of Completed) to give insight on the volume of work a vendor has successfully accomplished as well as context for the total number of reviews he's received.
Clearer pricing for add-ons:
Vendors configure their pricing for all services as well as add-ons. If a vendor chooses to offer an add-on for no additional cost, the add-on will now display to customers as $0 in the order form instead of included.
The customer still needs to select this add-on and provide any relevant instructions or sources for it and it is not automatically included with the service if it is not selected. Displaying the dispute reason:
When a customer or vendor disputes a project, the reason for the dispute selected from the drop down menu will now be visible to all parties in the Activity Feed of the project. Any details or notes added by the disputing party will continue to be private and visible only to Pixlmob admin. 
Displaying the decline reason:
When a vendor declines a project, he will now be required to select a reason he is declining the project. - The reason the vendor selects, which could involve his remaining time in his work day or the scope of the project, will be visible in the Activity Feed of the project to customers, vendors, and Pixlmob Admin.
- Any details or notes added by the vendor as to why he chose to decline the project will be visible only to Pixlmob admin.
Clearer messaging around Stripe Requirements for vendors:
When a vendor completes his Pixlmob profile and successfully connects with Stripe, he will see a message displayed in Pixlmob that says"Setup complete; more info may be required later."AI Clips can now be rendered and delivered in 1080p!
- Upscale all AI Clips in your order from 720p to 1080p for higher resolution. Pricing will decrease as you order more clips in a project.
- The cost to upgrade your AI Clips to 1080p is automatically waived if you have a monthly recurring balance auto-reload of $250 or more (USD).
- You can also create an additional option of your AI Clip by adding an extra camera move for your image. Pricing will decrease as you order more clips in a project.
If you haven't yet tried out AI Clips, explore this page to learn how to maximize this powerful new service in your business!
We also added a clarifying disclaimer to the order form so customers confirm they own or have license to the copyright of the media they're using. You can learn more about this here.
Improved ordering workflow for AI Clips
- It is easier than ever to try out all new AI Clips!
- Images submitted for AI Clips are now automatically resized to the correct dimensions needed to generate an amazing AI Clip.
- Try it out for yourself. Complete this form to get a FREEAI Clip!
Vendors can now add additional files to an order after it has been delivered.
- This solves an issue that occurs when a vendor delivers an order but fails to successfully upload all deliverables to an order.
- When additional files are added after the initial delivery, those new files will be synced to a new sub-folder within the customer's destination folder when Pixlmob Hosting is enabled.
Vendors can easily upload revised files and match them to the original.
- Instead of uploading each revised file individually, vendors can now upload them in bulk and then match the new upload to the original so both versions can easily be compared by the customer.
- Learn more about navigating this new process here.
Since launching AI Clips last week, we've continued to make minor updates to the ordering and delivery processes to improve these workflows, including:
- Allowing customers to select images from a project when ordering an AI Clip.
- Solved a bug impacting some customers experienced when uploading images to the order form for AI Clips.
- Integrated a boomerang function to improve camera movement options for AI Clips.
- Added the option to download delivered AI Clips without syncing.
- Updated the interface for the queue of incoming AI Clips orders.
- Improved the UI for viewing and ordering AI Clips service.
- Added a new dispute reason specific to AI Clips.
Additionally, we've implemented the following improvements for customers and vendors:
- Resolved an issue impacting some customers who were consistently receiving a 401 error when attempting to sync with Dropbox as well as a permissions issue impacting some users with Dropbox Team accounts.
- Added new tabs on the orders page for vendors to better organize and sort their orders.
- Implemented minor UI color and verbiage updates
- Added image and video file size limits for files hosted on Pixlmob
We excited to bring you our newest service: AI Clips!
With this groundbreaking service, you can now easily order a realistic, 5-second video clip generated from your edited image!
Starting today, your Property videos can finally include:
- That living room you virtually staged.
- The once cluttered basement that is now spotless.
- A stunning Day-to-Dusk image.
- Those magnificent views through the floor-to-ceiling windows.
Everything you can do to a photo, you can now include in your video!
Use the beautiful images you captured of a property to create a unique, realistic Property Video, without ever capturing a second of video footage. Easily order multiple videos for all your different needs by maximizing your existing photos. Deliver more services to your clients for less work, less time at a property, and less overhead.
Learn more about this revolutionary new service here and start generating clips today!
Also included in this release are additional configurations within the order process. Customers can now enable Pixlmob Hosting without utilizing one of our integrations in order to take advantage of our robust Revision Ticket workflow and to order AI Clips within a project.
We're thrilled to introduce a completely revolutionized way to Request Revisions for your delivered projects as well as clearer messaging between customers and vendors within projects!
Revisions
: Revision Tickets now appear on a new tab, separate from messages, to provide a better way to manage revisions and communication with vendors.
Users who enable Pixlmob hosting (delivered files uploaded to Pixlmob) can now enjoy a robust ticketing flow to easily request and organize revisions.
Add a revision ticket to individual images, by selecting multiple images, or to the whole service and easily add reference attachments to your tickets.
Select a category for each ticket you create.
Vendors can respond to tickets with clarifying questions and can easily resolve tickets when the revisions are complete.
To make revision tickets easier for customers and vendors to track, we've separated tickets from the messages exchanged between customers and vendors so Revisions now appears as a new tab within the service.
Messages:
Comments, questions, and replies are now easier than ever to track and send and are displayed as a dialogue between vendors and customers.
Revision tickets no longer appear in the thread of messages.
We've also consolidated emails and in-app notifications to send a roll-up every 30 minutes for tickets and messages.
Order Organization
: Vendors can now enjoy easier organization and quicker access to their orders with 4 new tabs on their Orders page: Most recent: Orders organized from newest to oldest.
Awaiting Review: Orders that are delivered and waiting on the customer to review.
Unread Messages: Orders with unread messages from the customer or Pixlmob admin.
Unresolved Tickets: Orders with open Revision Tickets.
We're confident these new updates will enable vendors and customers to communicate easier and clearly track and resolve revision tickets.
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