Changelog
Follow up on the latest improvements and updates.
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Revisions:
- The turnaround time for revisions is the same as the turnaround time set by the vendor for the service, so if the editor's turnaround time for Virtual Staging is 24 hours, his turnaround time for revisions is also 24 hours.
- When a customer submits revision tickets on a project, the deadline for the project will be reset based on the editor's turnaround time.
- When an editor delivers revisions on a project and resolves the revision tickets, a customer has 3 days to accept those revisions, request additional revisions, or dispute the project.
- After 3 days, the project will automatically be marked as completed and the customer will not be able to request additional revisions, dispute an order, or receive a refund.
AI Clips Service Page:
- To make it easier and faster for customers to order AI Clips, we've added a new service page, similar to a vendor's profile.
- This service page includes a quick link to access the order form, a portfolio of AI Clips examples, and a brief overview of what is included with AI Clips as well as ideas for how this powerful new service can be used.
Account creation process:
New customers can now create a Pixlmob account from several locations within the platform, including:
- When adding an editor to favorites.
- When starting an order from an editor's profile.
- When exploring the marketplace.
- When visiting the log-in page.
Email verification:
- New users will need to verify their email address (by clicking a link that is emailed to them) when creating their account.
- The verification link will expire and a new link can be requested from the user's profile page on Pixlmob.
- Users will not be able to order projects or access their dashboard until their email is verified.
- Existing users do not currently need to verify their email addresses to continue using Pixlmob.
Additionally, we've implemented the following for new accounts:
- New customers can create their Pixlmob account by entering only their first name, last name, email address and password (or by using their Google account).
- Helpful tips will inform visitors on the site that certain actions, like placing an order or favoriting an editor, require a Pixlmob account and will prompt visitors to create an account.
- A progress bar will show new and existing users the remaining fields of their profile to be completed.
Downloading delivered files:
- We've added a shortcut for customers to download their delivered files.
- Customers can still access the menu and click "Get my files" to sync, re-sync, or download delivered files, and can also download from the shortcut.
- As a reminder, customers do not have to approve or accept a delivered project in order to download the delivered files.
Displaying customer's names:
- To date, when viewing an order, a vendor has only been able to see the 1st word of the customer's business name entered when the account was created. This lack of clarity often made it difficult for vendors to know how to best address a customer.
- Going forward, vendors will now see the customer's first name that is entered when the customer creates his account.
- To transition this change for our vendors and to help them easily associate their repeat customers with their correct names, we will temporarily display both the first name and the 1st word of the business name.
- For example, a photographer named Brad from North 7th has a Pixlmob account. Prior to today, when Brad placed an editing order, the editor would only see "North" listed as the customer's name. Beginning today, editors will now see this same customer listed as "Brad (formerly North)."
- This change will be reflected in all new orders, emails, notifications, messages, revision tickets, and projects going forward.
- Learn more about this change here.
Now, when ordering a project on Pixlmob, customers will have new options for the source files within the order form! Currently, these new options are only available for Image Specialty Services and for Floor Plans and we hope to soon add these options to Image Enhancement and Video Services.
Option 1: Link
Customers can use Pixlmob Hosting + our integrations (currently with Drive and Dropbox) or can paste a link for the source files the editor is going to edit. These options aren't new; they're simply listed on a new tab within the order form.
Option 2: Upload
Customers can choose to upload files directly within the order form. Vendors will download files directly from Pixlmob to be edited.
Option 3: Choose from Project
When adding a service to a project, customers can choose to select recently delivered files from that project as the source for the next service. For example, if your project for Blended Brackets (HDR) has been delivered and you need to order Virtual Staging now for that same project, you can add a service to the project and select from the delivered Blended Brackets (HDR) to send those files to be virtually staged. Similarly, ordering a completed video from AI Clips is now significantly easier and faster!
For Vendors:
When a customer has chosen to upload files within the order form OR when the customer has chosen files from the project for you to edit in the order, you'll now see an option to download the source files.
None of the above changes impact how the files are delivered; however, Choosing from Project will only be an option when the customer has used Pixlmob Hosting for a previous service within the project.
We've released several changes to improve users' workflows on the platform:
Pixlmob Hosting:
- Customers can revert back and forth between Pixlmob Hosting and the previous delivery method from the menu within an order as needed.
- Vendors can no longer revert to the old file delivery system when the customer has enabled Pixlmob Hosting.
Downloading Files:
- When the customer downloads multiple videos from a project, they'll now be downloaded all together from the server as a zip folder and will match the original names as displayed within the video viewer in Pixlmob.
- Files uploaded by vendors that failed to upload completely will no longer prevent syncing or downloading of the remaining (fully uploaded) files.
Other Updates:
- We resolved a bug preventing the sorting of 1- and 2-star reviews on vendors' profiles.
- Once a project has been approved (the status will be Completed), customers can no longer create new revision tickets. All user types can still view historical revision tickets. Users can also still exchange messages within a completed order, although the vendor is not required to complete any additional revisions or changes to that order.
Vendors who have enabled ASAP editing will now receive an audible out-of-browser notification when a new ASAP order is received. The notification sound will continue to play until dismissed or the order expires (which occurs after 5 minutes if the vendor has not accepted or declined the order).
Minor Changes and Improvements:
- Vendor's prices for Add-ons are now visible in a tool tip on the vendor's profile.
- We've added 2 new dispute reasons unique to AI Clips so our team can better assist customers in troubleshooting these orders.
- A zip folder will always be created when downloading multiple video files from Pixlmob.
New vendor data:
Vendor's profiles now display 2 new data points to help customers select a vendor: - Member Since:This shows the date the vendor joined Pixlmob so customers can easily see how long a vendor has been in business in this marketplace.
- Number of Completed Orders:We are now displaying the total number of orders the vendor has delivered that have been approved and accepted by customers (which will have the status of Completed) to give insight on the volume of work a vendor has successfully accomplished as well as context for the total number of reviews he's received.
Clearer pricing for add-ons:
Vendors configure their pricing for all services as well as add-ons. If a vendor chooses to offer an add-on for no additional cost, the add-on will now display to customers as $0 in the order form instead of included.
The customer still needs to select this add-on and provide any relevant instructions or sources for it and it is not automatically included with the service if it is not selected. Displaying the dispute reason:
When a customer or vendor disputes a project, the reason for the dispute selected from the drop down menu will now be visible to all parties in the Activity Feed of the project. Any details or notes added by the disputing party will continue to be private and visible only to Pixlmob admin. 
Displaying the decline reason:
When a vendor declines a project, he will now be required to select a reason he is declining the project. - The reason the vendor selects, which could involve his remaining time in his work day or the scope of the project, will be visible in the Activity Feed of the project to customers, vendors, and Pixlmob Admin.
- Any details or notes added by the vendor as to why he chose to decline the project will be visible only to Pixlmob admin.
Clearer messaging around Stripe Requirements for vendors:
When a vendor completes his Pixlmob profile and successfully connects with Stripe, he will see a message displayed in Pixlmob that says"Setup complete; more info may be required later."AI Clips can now be rendered and delivered in 1080p!
- Upscale all AI Clips in your order from 720p to 1080p for higher resolution. Pricing will decrease as you order more clips in a project.
- The cost to upgrade your AI Clips to 1080p is automatically waived if you have a monthly recurring balance auto-reload of $250 or more (USD).
- You can also create an additional option of your AI Clip by adding an extra camera move for your image. Pricing will decrease as you order more clips in a project.
If you haven't yet tried out AI Clips, explore this page to learn how to maximize this powerful new service in your business!
We also added a clarifying disclaimer to the order form so customers confirm they own or have license to the copyright of the media they're using. You can learn more about this here.
Improved ordering workflow for AI Clips
- It is easier than ever to try out all new AI Clips!
- Images submitted for AI Clips are now automatically resized to the correct dimensions needed to generate an amazing AI Clip.
- Try it out for yourself. Complete this form to get a FREEAI Clip!
Vendors can now add additional files to an order after it has been delivered.
- This solves an issue that occurs when a vendor delivers an order but fails to successfully upload all deliverables to an order.
- When additional files are added after the initial delivery, those new files will be synced to a new sub-folder within the customer's destination folder when Pixlmob Hosting is enabled.
Vendors can easily upload revised files and match them to the original.
- Instead of uploading each revised file individually, vendors can now upload them in bulk and then match the new upload to the original so both versions can easily be compared by the customer.
- Learn more about navigating this new process here.
Since launching AI Clips last week, we've continued to make minor updates to the ordering and delivery processes to improve these workflows, including:
- Allowing customers to select images from a project when ordering an AI Clip.
- Solved a bug impacting some customers experienced when uploading images to the order form for AI Clips.
- Integrated a boomerang function to improve camera movement options for AI Clips.
- Added the option to download delivered AI Clips without syncing.
- Updated the interface for the queue of incoming AI Clips orders.
- Improved the UI for viewing and ordering AI Clips service.
- Added a new dispute reason specific to AI Clips.
Additionally, we've implemented the following improvements for customers and vendors:
- Resolved an issue impacting some customers who were consistently receiving a 401 error when attempting to sync with Dropbox as well as a permissions issue impacting some users with Dropbox Team accounts.
- Added new tabs on the orders page for vendors to better organize and sort their orders.
- Implemented minor UI color and verbiage updates
- Added image and video file size limits for files hosted on Pixlmob
We excited to bring you our newest service: AI Clips!
With this groundbreaking service, you can now easily order a realistic, 5-second video clip generated from your edited image!
Starting today, your Property videos can finally include:
- That living room you virtually staged.
- The once cluttered basement that is now spotless.
- A stunning Day-to-Dusk image.
- Those magnificent views through the floor-to-ceiling windows.
Everything you can do to a photo, you can now include in your video!
Use the beautiful images you captured of a property to create a unique, realistic Property Video, without ever capturing a second of video footage. Easily order multiple videos for all your different needs by maximizing your existing photos. Deliver more services to your clients for less work, less time at a property, and less overhead.
Learn more about this revolutionary new service here and start generating clips today!
Also included in this release are additional configurations within the order process. Customers can now enable Pixlmob Hosting without utilizing one of our integrations in order to take advantage of our robust Revision Ticket workflow and to order AI Clips within a project.
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